Terms & Conditions

REFUNDS/RETURNS/EXCHANGES

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All sales are final, with no refunds. However, Vital Apparel LLC reserves the right to grant or deny exchanges depending on the circumstance.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging and the product exchange request must be submitted within 30 days of delivery.

To submit a product exchange request, you are required to send an email to vitaldetroit@gmail.com with the following information:

- First and last name
- Order Number
- Reason for exchanging the item
- Ideal replacement item (equal or lesser value)
- A receipt or proof of purchase.

Once the email is received, you will be contacted with 7 business days informing you if your request will be granted or denied.

SALE ITEMS (IF APPLICABLE)
Only regular priced items may be exchanged, unfortunately sale items cannot be exchanged.

EXCHANGE SHIPPING
You will be responsible for paying for your own shipping costs for returning your item as well as the shipping costs associated with your replacement items. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

PRIVACY STATEMENT

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Any personal information that we obtain from you while shopping with us remains confidential. We will share or sell your information with any third parties unless we become legally obligated to do so.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at vitaldetroit@gmail.com.

TERMS OF SERVICE

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OVERVIEW

This website is operated by Vital Apparel LLC. Throughout the site, the terms “we”, “us” and “our” refer to Vital Apparel LLC. Vital Apparel LLC offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by our terms and conditions (“Terms of Service”, “Terms”). These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Items, pricing and availability are subject to change without notice.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.


QUESTIONS & CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at vitaldetroit@gmail.com.
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